Because each Shape Theory product is custom-made to order, we do not accept general returns or exchanges. However, if your order arrives damaged, defective, or significantly different from what you approved, we will gladly provide a replacement or refund. To request a resolution, please contact us within 7 days of receiving your order, including your order number, photos of the issue, and a brief description of the problem. We review all requests promptly and will work with you to ensure your satisfaction. Shipping costs are non-refundable unless the return is due to our error.